Terms & Conditions
These Pre-order Terms and Conditions (hereafter referred to as “Terms”) govern the placing of pre-orders (“Pre-Order”) with MESHLE GmbH, Germany (hereafter referred to as “MESHLE”) for MESHLE products and other accessories (“Products”). Please read these Terms carefully before submitting your Pre-Order of any pre-order products. By submitting your Pre-Order, you agree to be legally bound by these terms.
1. Pre-Order Reservation
When placing a Pre-Order for Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. MESHLE shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to support@meshle.com.
You acknowledge and agree that MESHLE may decline or delay reservations to avoid oversubscription or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks prior to expected delivery date, and that you will be entitled to a full refund of the purchase price.
2. Payment and Refunds
You will be charged the full Price of the Products at the time of placing the Pre-Order. If MESHLE is unable to commence shipping the Products on or before the one-year anniversary of your placing the Pre-Order, MESHLE shall process a full refund to you. Your placing of a preorder constitutes your express agreement to MESHLE of charging the full Price of the Products at such time.
3. Priority
MESHLE will build Products according to the order in which the Pre-Order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your reservation in accordance with the terms of this Agreement, your position will be taken by the next person on the Product reservation list. Notwithstanding the foregoing, you acknowledge and agree that we may need to build and use Products for a variety of purposes, such as in-house and third-party testing, evaluation, and display prior to fulfilling Product reservations. Furthermore, we may in our discretion prior to fulfilling Product reservations offer for sale to the public (for instance, by auctioning off) a limited number of Products.
4. Delivery Schedule
Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and MESHLE does not represent or warrant that it will be able to ship the Product by the estimated date. ETD will be clearly noted on each Product page. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, MESHLE is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation as provided for in Section 6 below.
5. Price
The purchase price (“Price”) does not include import duties, which are your responsibility. If the Price drops after you have pre-ordered, we will refund you the difference. If the Price goes up, your order is secure at the low Price. The Pre-Order Price is valid from the moment you place the Pre-Order right up to 10 days after you receive the item. To claim a refund for the difference, email us at support@meshle.com.
6. Cancellation of Pre-Order
You or MESHLE may cancel this reservation by terminating the Pre-Order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If MESHLE cancels your reservation you will receive a full refund of the purchase Price without interest. To cancel your reservation please email us at support@meshle.com.
7. Product Returns
If you are not 100% satisfied with the product purchased directly from our website, the MESHLE returns policy allows you return the item/s back to us for a refund for the price paid, or exchange for an item of the same value provided the following terms are met:
- You return the item within 14 calendar days of date you received it.
- You provide the original order ID and email address
- The item is still in original condition, meaning it is undamaged and in complete original packaging
If these conditions are met, MESHLE will arrange an exchange or refund for the price paid for the product. Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs VAT) are not refundable. The customer is responsible for and must prepay all shipping charges, and shall assume all risk of loss or damage to the product while in transit. MESHLE reserves the right to not offer an exchange or refund if the above-mentioned terms are not met. The time to credit your account may vary, depending on processing time. Please allow 2-4 weeks for MESHLE to credit the account used to make the original purchase.
To arrange an exchange or refund please email us at support@meshle.com
8. 2-year limited hardware warranty
In the case that your MESHLE flex controller is not performing as expected, MESHLE offers a 2-year limited hardware warranty. For more information regarding this warranty, please refer to the booklet included with your MESHLE flex controller.
If you are interested in claiming your MESHLE flex controller under this warranty, please email us at support@dmeshle.com.
9. Shipping Countries
Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, Liechtenstein, Iceland, Norway, Switzerland, United Kingdom, Australia, Canada, New Zealand, United States of America.
10. Limitation of Liability
Under no circumstances will MEHSLE be held liable for any incidental, special or consequential damages arising out or related to this agreement. In the event MESHLE is held liable for any damages arising out or related to this agreement, your sole and exclusive remedy will be the full refund of your purchase price without interest.
11. Customer Information
We will use any information that we may collect about you only in accordance with our privacy policy.
12. DISCLAIMER
MESHLE DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PROTOTYPE PRODUCT DISPLAYED BY MESHLE WHETHER BEFORE OR AFTER YOU HAVE PLACED THE PRE-ORDER. YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN AND TECHNICAL FEATURES ARE CURRENTLY UNDER DEVELOPMENT AND THAT THE PRODUCT THAT MAY BE AVAILABLE FOR PURCHASE BY YOU MAY BE MATERIALLY DIFFERENTLY FROM THE PROTOTYPE PRODUCT. IF FOR ANY REASON YOU ARE UNHAPPY WITH THE FINAL VERSION OF THE PRODUCT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE TO CANCEL YOUR PRE-ORDER AS DESCRIBED IN SECTION 6 ABOVE.
13. Changes to the Terms
MESHLE reserves the right to change any of the terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described in Section 6 above.
14. Miscellaneous Provisions
These Terms constitutes the entire agreement between the parties pertaining to its subject matter and it supersedes all prior agreements, representations and understandings of the parties. This Agreement shall be governed by and shall be construed in accordance with the laws of Germany. The venue for any actions relating to the subject matter or enforcement of this Agreement shall be Düsseldorf, Germany. You may not assign this Agreement or any of the rights granted to you hereunder.