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Popular Topics

How to Setup a MESHLE flex device

How to Update the Firmware of a MESHLE compatible device

Troubleshooting

My Firmware update stuck or interrupts, what now?

There are multiple reasons for that issue:

Android Users:

  • Check your app has local storage permission enabled
  • Check if you are in the near proximity of the device (few meters)
  • See if you have the latest MESHLE App

iOS Users:

  • Check if you are in the near proximity of the device (few meters)
  • See if you have the latest MESHLE App

If above steps does not help, you can try to use a smartphone with different operation system or version.

Please let contact us via below form about your issue and we will get back to you as soon as possible.

I'm afraid to do firmware update, can it break my device?

No, our firmware update are safe to perform. Even if your device will be disconnected off the power in the middle of the update, your device will NOT be damaged. It will keep the old firmware version until it’s 100% sure the new version was downloaded successfully.

My app keeps crashing at some point.

Please delete the app and install the latest version from the AppStore or Google Play.

If the app continiue to crash please contact us via this form.

I can't see my MESHLE device in the app search.

Please make sure your device is powered on and you are in the near proximity (about few meters). Restart the search by pulling down the view.

If you still can’t see your device, there can be multiple reasons for that:

  • Your MESHLE device is already connected to other smartphone.
    Solution: disconnect from it and try again.
  • The device is configured and is shown as network
    Solution: reset the device to factory settings as shown here
  • You forgot to plug the power supply into the wall socket
    Solution: you probalby didn’t, but if – you know what to do 😉
  • Your device is defect due to a short or wrong power supply
    If the connected light (strip) does not light up, then it likely to have a hardware defect

If nothing above helps, please reach out to us via this contact form an we will be happy to help!

Can I change my network password?

Not on the fly. You need to reset your MESHLE device to factory settings as shown here. Here are the steps to follow:

  1. Reset your MESHLE device to factory settings
  2. Open the app and go to Group Settings->General Settings and press “Create new network”
  3. Go back go Group Settings and hit “Add new device or join network”
  4. Reconfigure your previously resetted device
  5. Write down your password somewhere safe in case you will forget it in the future

I can't join the network it keeps saying "Wrong Password"

Obvious reason is that you are using the wrong password 🙂 If not, than this might be a connection reason. Restart the app and try to join again, make sure you are in the close proximity of any of MESHLE devices.

Sometimes it helps to deactivate Bluetooth on the device and activate it back after about 10 seconds.

Would you like to talk to a person?

Most issues can be solved quickly by sending us a short message using the contact form below. Please briefly state your question or problem and we will usually come back to you within 1 business day. Optionally, please leave your phone number so we can come back to you should we have further questions regarding your case.

If you want to talk to one of our team members in person, please call +49 2154 9304 690 and we will try to solve your issue as soon as possible. Phone support is available from Monday through Friday from 8AM until 6PM CET.

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